F.A.Q.'s

FREQUENTLY ASKED QUESTIONS ABOUT GOLD COAST ENTERPRISES

• Year Company was Established
  1978 in Orange, California
  
  
• List professional Affiliations
  California Association of Community Managers, Inc. (CACM)
  Community Association Institute (CAI)
  City of Orange Chamber of Commerce
  
  
• Employee Training
  Every manager is involved in CACM and CAI training courses and continuing education. It is noted the company pays for educational costs. In addition, managers regularly attend industry seminars and conferences to gain additional information. Senior Community Managers have reached State approved status of Certified Community Association Manager (CCAM) or Association Management Specialist (AMS).
  
  
• Workload per Manager
  Depending on the size of the Association 2-8 Associations per manager. It is noted that management teams are used. A Customer Support person is assigned to every account.
  
  
• Roll of Management
  We use a three-fold approach to property management. The Project Manager attends the Board meeting, is responsible for the preparation and delivery of Board packets, prepares and oversees all information necessary for Board decisions, serves as the Board advisor and consultant, interacts with legal representative in collection procedures, monitors the services of the Grounds Supervisor and the Customer Service Representative and produces specifications and requests for proposals. The Grounds Supervisor assists in specifications preparations and maintenance scheduling, assists in supervisory activities of vendors and subcontractors, maintains a schedule of site inspections and coordinates with committee walk-through, makes recommendations on preventative maintenance procedures and equipment repair schedules and monitors special projects as directed. The Customer Service Representative communicates with the Association resident to assist them with Maintenance requests, provides response to residents regarding matters affecting their association, distributes association services items and assists the Project Manager.
  
  
• Board Member Training
  We offer personal training sessions in our office to inform Board members as to their duties and responsibilities. The biggest response we received is from the treasurer. They can meet with our Accountant and CPA to review the reading of financials. Gold Coast Enterprises has an open door to all residents and especially Board Members.
  
  
• Frequency of On-Site Visits
  As stated earlier, both a Grounds Supervisor and the Property Manager both conduct walkthroughs. The Grounds Supervisor meets with each of the vendors on a regular basis. The Property Manager also regularly walks the project on a routine basis. His emphasis would be on individual homeowners concerns and the overall ambience of the community.
  
  
• Vendor Invoice Management
  Vendor invoices are received in the office and are immediately sent to the Payable Department. The invoices are stamped as to the date of arrival, and stamped for approval/disapproval at the next stage. These invoices are then sent to the Property Manager. The Manager must initial approval on all invoices which are then sent back to the Payable Department for check issuance. The checks are computer produced and prepared for signing with invoice attached. Checks are prepared on a weekly basis.
  
  
• Emergency Requests
  If the emergency is after hours, the same office number is dialed and an answering service will answer. Someone is on call, 24 hours, including weekends and holidays, with a list of vendors, etc, for your Association and will monitor the emergency.
  
  
• Bilingual Services
  Hispanic language personnel are available
  
  
• Insurance coverage for Gold Coast Enterprises
  Gold Coast Enterprises maintains the following coverage:
  Personal Liability - $2,000,000, Property Damage $250,000, Fidelity $125,000